It is essential that each guest familiarize themselves with the terms and conditions and the information on our website. By submitting a registration form, deposit, or payment, you agree to be legally bound by the terms and conditions below:
At OSH we will do our best to deliver the best possible experience we can on any given day.
You are solely responsible for ensuring:
A. you have fully and accurately completed our registration form;
B. you have a valid passport and all required visas to enter Canada;
C. you have arranged and paid for any third-party COVID testing or screening services required to successfully enter Canada or return to your home country;
D. you are on time and prepared to run or participate each day, regardless of the weather;
E. you follow all health and safety policies and procedures communicated by us;
F. you are healthy and not experiencing symptoms of any illness on each run day;
G. you are able to run at an appropriate level, based on the information your supplied;
H. you are appropriately fit and prepared to run the distances required. No refund will be provided for missed runs as a result of your lack of fitness or ability.
As part of the price set out in the booking confirmation, we will provide:
A. three alpine trail runs in a group size no larger than 18
B. first aid qualified leader/s with extensive local knowledge of the trails
C. packed alpine lunch / snacks breakfast and dinner (Lodge Based Program);
D. Three nights accommodation at the Eagle Pass Lodge
A. Your booking is not confirmed until a completed registration form, waiver, and deposit are received from each guest in your group.
B. At the time of booking, you must sign an electronic waiver and pay a deposit equal to 30% of the booking price, plus applicable taxes (the “Deposit”). Except as otherwise provided in these terms, the Deposit is strictly non-refundable once paid.
C. We will permit you to change group members up to 30 days prior to the start of your trip. If you wish to change a guest, you must notify us in writing by email to whitbread.n@gmail.com and include the new group member’s name and contact information. The change is only effective when the new group member has signed an electronic waiver (which is required at the time of the substitution) and we have confirmed the change in writing to you.
D. You must pay any balance owing no later than July 7th. If you book after July 7th, payment in full is required at the time of booking. Except as otherwise provided in these terms, all payments are strictly non-refundable once paid.
E. All payment shall be in Canadian dollars (CAD). A 5% Goods and Services Tax will be applied to each booking and is not included in any listed package prices.
F. We accept Bank Transfers, and Interac Email Money Transfers (Interac Transfers are only available for Canadian guests and are limited to $3,000 CAD per transaction).
G. Payment for incidental costs you incur during your booking (liquor/wine/beer and retail purchases) is immediately due and payable at the end of your stay.
Prior to commencing running with us, you will be required to:
A. complete any additional documentation as required by us, which may include a health declaration;
B. sign a waiver in paper form to confirm you understand you have given up legal rights, including the right to sue; and
C. complete any health or epidemic testing as may be required by government authorities or us, in our sole discretion.
If you fail or refuse to complete any of these steps, your booking could be cancelled, and no refund will be provided.
A. Trail Running is a unique experience that is subject to weather and fire conditions. These conditions are constantly changing and add an element of complexity to each run day. We reserve the right to cancel a run day, in part or in whole, for any reason, including inclement weather, fire conditions, operational emergencies, pandemics, or insufficient guest bookings.
B. Except as provided in these terms and conditions, OSH will not provide you with a refund or compensation for any expenses related to your booking or trip to Revelstoke, including airfare, car rentals, and accommodations. OSH strongly recommends that you purchase trip interruption insurance.
C. While we try our best to group runners by ability level, no refunds shall be provided if your group runs at a greater or lesser ability than you.
D. Refunds may be applied to future bookings made at the time of the refund and will otherwise be refunded in Canadian Dollars via your original payment method. Refunds cannot be applied to incidental costs you incur during your stay (liquor/wine/beer and retail purchases). No adjustments will be made to the refund to account for differences in the exchange rate between the time payment was made and the refund was issued. All refunds are subject to a payment processing fee of 5% of the refunded amount, which will be deducted at the time of the refund.
E. Full Cancellation by OSH prior to start. We may cancel your booking at any time prior to the scheduled start time or scheduled arrival day. If we do, you will be given the opportunity to reschedule to a date later in the same season, or the following season.
F. If you arrive late, injure yourself, decide to end your day earlier than the other guests or the leader, or are instructed to stop running because we (in our sole discretion) determine that you are not physically fit or able, no refund will be provided.
G. If you wish to cancel your booking, you must notify us in writing by email to whitbread.n@gmail.com . Your cancellation is only effective at the time we confirm the cancellation in writing to you.
H. If your cancellation is confirmed by us prior to July 7th, your Deposit plus applicable taxes shall be forfeited to us, and any other payment made by you will be refunded to you.
I. If you cancel after July 7th, you may attempt to find a replacement guest for your booking to be transferred to. If you cannot transfer your booking or notify us that you are unable to find a replacement, we will make best efforts to resell your booking on the following terms:
1. we will use reasonable efforts to resell your booking at full price;
2. if we resell your booking, we will charge you a resale fee equal to the greater of $100 CAD per spot resold or 5% of the total pre-tax booking price, plus applicable taxes, and the balance of any amounts paid by you for the resold seats will be refunded to you; and
3. No refunds will be provided to you for any portions of your booking that we are unsuccessful in reselling.
J. If you do not purchase trip cancellation insurance, and we cannot find a paying guest to replace your space, we reserve the right to fill this space with a staff member or partner. In such case, no refund shall be provided to you.
K. We may require you to participate in health checks prior to participation in your program, which may include checking your temperature and requiring you to sign a legal declaration as to your recent and current state of health. We reserve the right to deem you incapable of participation in your program if, in our sole opinion, you do not pass our health checks. If we deem you incapable of participation, you will be deemed to have cancelled your booking at that time, and our standard cancellation policy will apply.
L. Your inability to complete your booking due to reasons outside of your control, including without limitation travel issues, closed borders, and local viral outbreaks, is at your sole risk, and such inability to complete will be deemed a cancellation of your booking and our standard cancellation policy will apply.
M. If you are experiencing the symptoms of any illness prior to a run day , you must notify us immediately. You will be deemed to have cancelled your booking at that time, and our standard cancellation policy will apply.
N. if one member of your booking cancels for any reason, we will deem your entire booking to have cancelled, and our standard cancellation policy will apply.
O. In the event of injury while running with OSH, a rescue fee will be charged to cover expenses incurred. No refunds will be awarded for missed runs days due to injury.
A. In light of the refund and cancellation policies set out above, trip cancellation and interruption insurance is strongly recommended to cover for unforeseen circumstances that may interrupt or cancel your trip. We do not provide such insurance but may recommend providers if necessary.
B. We strongly recommend you purchase your own medical travel insurance to ensure complete coverage during your trip.
C. You are solely responsible for any and all medical evacuation costs. It is our policy that all medical evacuees be taken to see a physician, at minimum.
Minors (under 19 years of age) are welcome to participate in OSH run experiences on the following terms:
A. Minor guests are permitted only with a a legal guardian and with at least one guardian per minor;
B. Minors must be at least 12 years old and capable of meeting the ability and fitness levels described in the “Guest Responsibility” section;
C. The minor’s legal guardian must read and review the waiver with the minor;
D. The minor’s legal guardian must sign a waiver on behalf of the minor prior to participation, and the minor must sign a waiver dated for the day they turn 19; and
E. The minor’s legal guardian must accompany the minor at all times during running activities.
You grant us permission to use images of you (including any motion picture or still photographs made by us) for any purposes in connection with promoting OSH and its activities. You understand that your personal information, including images, is being collected pursuant to section 26 of the Freedom of Information and Protection of Privacy Act, R.S.B.C. 1996, c. 165.